Customer Success team leader

We are where the creative arts meet technology. If theres one thing we all have in common, its a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products:
* We are an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
* Motion Array: the ultimate destination for creators, including high-quality video templates by the worlds top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos. Were seeking a full-time Customer Success team leader to join our vibrant Support team in Tel Aviv!
Wake up for this:
* Lead and develop a high-performing team of customer care specialists, fostering a culture of passion, drive, and innovation.
* Deliver exceptional customer service, ensuring that customers receive timely and effective support.
* Continuously analyze customer feedback and contact reasons to identify opportunities for improvement in self-service capabilities and overall customer experience.
* Leverage Zendesk and other relevant technologies to streamline and enhance customer care processes.
* Articulate the voice of the customer to drive product improvements and ensure customer needs are met.