עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for a Director of Customer Success on the EMEA team who will join an amazing group of people.
In this role, you will help build our customer relationships and manage our EMEA Team of Commercial & Enterprise Customer Success Managers.
You will lead and mentor the team, nurturing them to prioritize customer satisfaction, thereby facilitating customer retention, upselling, and cross-selling.
Responsibilities:
Exhibit operational rigor & strong communication surrounding reporting of team KPIs, tracking goals, and overall status updates to senior leadership
Hold team members accountable for achieving set goals and metrics through weekly 1:1s
Make recommendations on programs/resources the EMEA team needs to drive retention and upsell
Build customer relationships and act as an escalation point for items that may put customers at risk. Monitor ongoing customer risk and effectively navigate internal resources for resolution
Maintain and foster excellent cross-functional relationships throughout the company with frequent check-ins with internal partners (sales, customer loyalty, marketing, and product)
Lead the Account Planning Process for priority accounts in collaboration with the CS team and Account Executive assigned to the account
In this role, you will help build our customer relationships and manage our EMEA Team of Commercial & Enterprise Customer Success Managers.
You will lead and mentor the team, nurturing them to prioritize customer satisfaction, thereby facilitating customer retention, upselling, and cross-selling.
Responsibilities:
Exhibit operational rigor & strong communication surrounding reporting of team KPIs, tracking goals, and overall status updates to senior leadership
Hold team members accountable for achieving set goals and metrics through weekly 1:1s
Make recommendations on programs/resources the EMEA team needs to drive retention and upsell
Build customer relationships and act as an escalation point for items that may put customers at risk. Monitor ongoing customer risk and effectively navigate internal resources for resolution
Maintain and foster excellent cross-functional relationships throughout the company with frequent check-ins with internal partners (sales, customer loyalty, marketing, and product)
Lead the Account Planning Process for priority accounts in collaboration with the CS team and Account Executive assigned to the account
Requirements:
6+ years of relevant work experience in customer success or technical account management for an IT software company
3+ years of previous management and leadership experience in a similar role
Track record of implementing processes that promote operational efficiencies or solve known issues
Proven ability to hit and exceed a measurable goal (NPS, adoption, ARR)
General knowledge of cyber security/identity is a plus
Proven track record of cross-functional collaboration with an emphasis on communicating customer feedback to internal partners
Ability to demonstrate increased revenue through Customer Success-related tasks
Demonstrated ability to leverage qualitative data to identify areas for improvement and implement positive outcomes
Travel up to 25%
6+ years of relevant work experience in customer success or technical account management for an IT software company
3+ years of previous management and leadership experience in a similar role
Track record of implementing processes that promote operational efficiencies or solve known issues
Proven ability to hit and exceed a measurable goal (NPS, adoption, ARR)
General knowledge of cyber security/identity is a plus
Proven track record of cross-functional collaboration with an emphasis on communicating customer feedback to internal partners
Ability to demonstrate increased revenue through Customer Success-related tasks
Demonstrated ability to leverage qualitative data to identify areas for improvement and implement positive outcomes
Travel up to 25%
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
3 חודשים
