Customer Success Manager

As a Customer Success Manager, you will be a trusted advisor of our customers and helping them achieve maximum value from the company`s platform. Sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.

We cant promise it will be easy, but definitely exciting and most importantly FUN.

This position is located in Israel and you will report to the Head of Customer Success.

Lets get down to business:

The opportunity:

Be the voice of the customer and provide internal feedback to maximize customer value.

Perform in person and remote customer training workshops.

Perform Quarterly Business Reviews for customers, with the priority of increasing customer adoption and proving value that leads to renewals/expansion.

Maintain an understanding of our product and roadmap, so you can guide customers to success.

Educate customers on the most relevant features of their specific requirements.

Establish and develop strategic, trusted advisor relationship at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.

Work with the internal account team and the customer to develop a Mutual success Plan outlining how we addresses their immediate/future needs (including metrics for success).