Technical Account Manager

As a Technical Account Manager you will be in charge of our customers' related operations.
You will be responsible for onboarding customers, driving for quick time to value (the time it gets to generate revenues after the onboarding project is done). You will also be taking care of the customers' satisfaction, aligning goals through hard KPIs and projecting revenue growth.
You will manage the technical implementation of our API and handle change management processes that tighten the connection between our and our customers' products.
You will focus on execution of methodologies and processes to track and maintain the company's revenue goals while being the voice of the customer internally in order to push their requirements to the hands of our Product and RnD departments.
RESPONSIBILITIES
Manage customer projects through the various phases of (i) API deployment / integration, (ii) Proof-of-Concept if any, (iii) onboarding, (iv) Go Live and (v) ongoing support.
Demonstrate customer value through rapid and full implementation of the nSure.ai product by our customers.
Contribute to Company revenue by driving the shortest possible customer time-to-value, during the sales cycle and post-contract.
Partner with the Engineering, Fraud, and Data teams to promote customer feedback and continual improvement of our product.
Manage and track change management processes of our technical products (namely sever-to-server API deployments), both internally in a clear manner with other departments, and externally to our customers.
Handle a day to day communication with our customers, mainly their technical resources, but business stakeholders as well