עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום אינטרנט ודיגיטל

רמת גן

חברה בתחום אינטרנט ודיגיטל

רמת גן
מלאה

We are looking for a Tier 1 Team Leader.
As Tier 1 Team Leader, youll oversee the daily operations of one of our Tier 1 technical support teams.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll lead a team of tech support agents, ensuring they meet our KPIs to provide optimal customer support. Youll collaborate with our global team to continuously enhance our users customer experience.
Responsibilities:
Oversee the day-to-day operations of your team
Provide direct supervision of technical support staff, including recruitment and evaluations
Mentor your team members and provide oversight, coaching, and training to meet KPIs
Collaborate with other team members and departments to generate greater knowledge and enhance customer experience

Requirements:
2+ years of experience as a technical support team leader
Able to apply a data-driven approach to resolve complex issues
Skilled at guiding others through technical processes in laymans terms
A team player who cultivates trust and upholds transparency
Able to multitask and thrive in a high-pressure environment
Highly proficient in English and Hebrew
Familiarity with WordPress and other CMS platforms - an advantage
Familiarity with HTML, CSS, and PHP - an advantage
Experience with Elementor tools - an advantage

This position is open to all candidates.