Technical Customer Success Manager/Professional Services/Solutions Architect

Technical Customer Success Manager 8+ years of customer success or technical account management experience with enterprise software 8+ years in the software development and/or application security industry Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction Experience managing at least $3M in ARR and/or 15 enterprise customers Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs Strong problem-solving skills, with the ability to identify and address customer needs Team player ready to help others Self-starter with intellectual curiosity Familiarity with SCM tools like GitHub, GitLab, Bitbucket Solutions Architect 5+ years in an enterprise customer-facing technical role: Solutions Architect, Sales Engineer, DevOps Architect, or similar. Strong hands-on experience with CI/CD environments (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps, TeamCity, Bamboo). Solid understanding of build/test workflows and build systems (e.g., CMake, MSBuild, Ninja, Make, Gradle, Bazel). Strong OS and infrastructure knowledge: Windows and Linux environments. Experience working with cloud providers (AWS / Azure / GCP) and hybrid enterprise environments. ********* Professional Services / Implementation Engineer 3–5 years of experience in Professional Services, Implementation, Solutions Engineering, or Deployment Engineering roles. Background in networking or cybersecurity domains (e.g., firewalls, secure web gateways, proxies, endpoint security, identity). Hands-on experience deploying security products in enterprise environments. Strong understanding of network architectures, traffic flows, and security policy design. Strong troubleshooting skills and ability to operate under pressure during customer go-lives.