Desktop Support Engineer

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a Desktop Support Engineer you will directly support Ping employees in Israel and around the globe. You will solve problems and be responsible for maintaining IT infrastructure in the Israeli site.
You Will:
Report to the Team Leader, Desktop Support
Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues generated by Ping Identity full-time, contract, or temporary employees and affiliates
Identify support tickets requiring urgent attention.
Perform problem analysis to identify support call trends and problem areas
Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service
Assign, track and license software to employees
Issue and track IT hardware assets including computers, monitors, phones, and peripherals
Onboard new employees including provisioning of equipment and logins and orienting employees to the environment
Offboard of departing employees including disabling access and collection of assets
Perform facilities-related tasks including office moves, shipping/receiving, and conference room support.
Coordinate with vendors for warranty repair of IT assets
You Have:
2-4 years experience in an IT support role
MacOS and Windows10 systems support experience
Apple and Windows (Dell, Microsoft, etc.) hardware support experience
Familiarity with Jamf Pro and Microsoft client support tools
Familiarity with Active Directory and Google G Suite administration
AS or BS in Information Technology, Computer Science, or equivalent experience
Our Benefits:
Parental Leave
Generous Paid Time Off
Holiday Gifts
Food Vouchers
Cooperative Health Insurance
Education Reimbursement
Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.