IT Help Desk

monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Tel Aviv office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.

Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.

About The Role
Provide 1st level support to all monday.com employees around the world.
Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
Support internal users in order to solve problems related to their workstations.
Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
Work with A/V conferencing systems to support internal/external meetings or company events as needed.
Provide basic network assistance LAN, Wireless, and VPN.
Your Experience & Skills
2+ years of proven working experience in help desk and IT supporting 200+ users
Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
Experience with G-suite / Microsoft Office 365
Experience with Okta
Customer service oriented, strong communication skills, and ability to thrive under pressure
Excellent analytical and problem-solving skills with attention to details
Advanced troubleshooting and multi-tasking skills
Knowledge in JAMF - advantage
Experience with video conference systems
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