Digital Customer Success Specialist

Why Join Us?

The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.

The Infinity Digital Customer Success Specialist administers the Infinity accounts that no longer require a designated CSM.

You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.

Key Responsibilities
Detailed understanding of the different contracts to ensure agreement fulfillment
Regular interaction with the respective Sales teams
Manage and collaborate with internal resources to ensure customer satisfaction
Daily updating of project status within the Infinity project management Jira portal
Proactive reporting to customers, partners and Check Point resources on project status
Order processing through our backend team
Infinity allowances tracking
Ensuring that all annual licenses and services are renewed on time
Examining usage trends
Regular monitoring of the accounts’ health and offering course of action
Infinity Newsletter distribution
Qualifications
0-2 years of customer service/facing experience
Excellent service orientation manifested in a customer first approach
Strong organizational skills in a dynamic and stressful environment
Ability to smoothly navigate and interface with internal/external teams
Excellent communication skills
English level – fluent and proficient
The ability to work independently
Must be a team player
Familiarity with CRM and ticketing/program management systems – advantage
Proficiency in O365 (Excel & PowerPoint) – advantage
Technical orientation – advantage