Partner Success Manager - Yehud

About The Role:

Vayyar is an innovative technology company at the forefront of cutting-edge solutions, dedicated to pioneering advancements in various sectors. Our 4D imaging platforms and services are instrumental in shaping A SAFER WORLD!

We are We are looking for a Success Manager to join our Vayyar Partner Success team. The role bridges the connection between the partner/customer, Sales and Product teams. The right candidate is passionate about customer success, works well independently, and loves diverse work assignments.

Note: Position is full-time, 100% on site (Yehud office)

About Our Technology & Products:

Originally tailored for early-stage breast cancer screening through 4D imaging radar technology, our technology has swiftly evolved to redefine industries including automotive, senior care, security, and robotics, thanks to its multilayered software, advanced algorithms, and high-resolution RF sensing capabilities.

Our technology excels in Detecting (identifying people and objects), Monitoring (measuring vital signs), Imaging (producing high-resolution 4D point cloud images), and Tracking (monitoring multiple static and dynamic targets in real time). Its advantages include Privacy Protection (no cameras or wearables), Robustness (unaffected by weather or lighting conditions), Superman Vision (penetrating walls, objects, people, and more), and Affordability (performing multiple sensor functions, easily integrable into existing systems).

Vayyar Care stands as the premier automatic fall detection and activity monitoring solution globally, fostering predictive care with dignity, privacy, and independence. Thousands of falls have been detected worldwide, with Vayyar's sensors deployed across over 20 countries, spanning assisted living, memory care, and home monitoring.

As we expand into new countries, venture into fresh vertical markets, and forge additional partnerships with global enterprises, we seek talent to accelerate our growth.

If you are passionate about technology and possess the skills to thrive in diverse and challenging roles, Vayyar is the ideal place for you!

What Will Be Your Main Activities?

· Manage overall relationship with assigned B2B healthcare partners for onboarding, training, and post-sale technical support

· Support customers on a highly technical product, training & troubleshooting

· Review diagnostics to support the end customer and optimize network of devices to assure best-value to customer and optimal performance

· Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers.

· Assess client health and loyalty and develop strategies to mitigate churn

· Work as part of a team to respond quickly and efficiently

· Prepare customer documentation - writing, organization, and upkeep

· Collaborate with other internal teams on customer care, technical parameters, and customer feedback for product development

· Assist in the creation of best practices and processes as the product and team develop

· Additional projects as they relate to the scope of work for the product

· Traveling to customers may be required per business needs

· Note: Position is full-time, 100% on site (Yehud office)

Requirements

All You Need Is:

· Bachelor’s Degree or equivalent - preferably in Business and/or Hardware/Software or other technical oriented field

· 3+ years of experience as a Customer Success Manager, Customer Support, or similar role

· Excellent English – speaking, writing and presentation skills, as well as strong spoken Hebrew

· Tech-savvy person, who can understand technical concepts and lead discussions with the executive level

· Experience with data analytics

· Ability to multitask, problem solve, and work cross-functionally in a dynamic environment

· Ability to work with different time zones

· Experience working with Salesforce - advantage

· Experience working with SQL - advantage

Join our journey and become part of a team fueled by innovation and excellence.

Apply now and contribute to a safer world through cutting-edge technology.