Support Team Representative | Israel

Who we are Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page. The role We’re hiring an early-career, tech-savvy Support Representative to join our team. You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments. Full training is provided at the company’s expense. This is a shift-based position. What you’ll do Troubleshoot and resolve customer issues via email and Slack Guide merchants through API integrations Support technical workflows behind our global payment gateway Collaborate with product & platform teams Identify bugs and provide product feedback Conduct manual QA and third-party interactions Must Requirements Availability to work during weekends (including Shabbat)/holidays (from home) Strong English (written/spoken), customer empathy, and organizational skills. Curiosity and willingness to learn technical concepts (no engineering background required).Nice-to-have: Native level in one of the following languages: Chinese / Japanese / Korean / Thai / Vietnamese A few of our office benefits & perks: Prime Tel Aviv location in the heart of the city, at the Dizengoff Square area Dynamic and culturally diverse global work environment Growth opportunities! Private chef for breakfast and lunch (including an in-house pastry chef for fresh desserts). Monthly shiatsu treatments and fully equipped wellness center. Weekly happy hours. Annual international company kick-off trip & team events.Plus much more! Interview process (fast and friendly)Digital interview Home Task HR interview Manager Interview Integrity Test Offer. CVs should be sent in English only*