Incident Response Director/Customer Success Regional Lead

Customer Success Regional Lead Interest in sports, watching and talking sports on a daily basis 3+ years experience in leading Customer Success or Account Management teams At least 5 years SaaS CSM or Account Management experience for B2B organizations People manager at heart - you love mentoring, leading and contributing to the professional development of those around you The ability to partner with customers in developing their strategic direction Ability to understand complex products and technologies, and explain them simply A desire to work in a fast-paced startup environment Willingness to frequently travel domestically and abroad Bonus Points: Experience in the sports industry and social media Team leads management Media streaming familiarity Experience working closely with customers in Australia, Japan, China Incident Response Director At least 4 years of experience managing teams within the cyber domain. Hands-on technical background in cybersecurity – MUST; Incident Response technical/managerial background – an advantage. Client-facing experience – MUST. Experience working with global clients – an advantage. Experience in professional cybersecurity services consulting roles – an advantage. Strong ability to perform under pressure, manage heavy workloads, and operate effectively in crisis situations. Proven ability to thrive in a dynamic environment and handle multiple projects under tight deadlines. Exceptional analytical, reporting, and communication skills in both Hebrew and English (written and spoken). Willingness to travel abroad on short notice. Managing a group of ~25 employees in IL Working under pressure Agility and motivation for crisis management and solving problems