Billing and Collection Specialist

Description:

Welcome to Chargeflow

Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For - The Dream Maker

We are seeking a meticulous and detail-oriented Billing and Collection Specialist to join our team. In this role, you will be responsible for managing various aspects of billing operations, ensuring accuracy, compliance, and efficiency. You will own the incomes of the company and be in charge of all the treasure here. You will collaborate closely with finance, sales, and customer success to address customer inquiries, reconcile accounts, resolve issues and optimize revenue processes and ensure high customer satisfaction.

Your Arena - Know your impact 💥

• Oversee daily global billing operations, including invoice generation, system integration reviews, and ensuring all invoices comply with Sales Order terms.
• Respond promptly and accurately to billing questions, correction requests, and customer inquiries.
• Manage billing for ACH and Wire customers, with familiarity of Israeli and U.S. payment regulations considered an advantage.
• Enforce collection policies, monitor payment activity, and conduct proactive follow-ups to ensure timely payments.
• Review customer accounts and aging reports to identify overdue balances and engage customers professionally to resolve outstanding payments.
• Maintain strong, positive relationships with customers while upholding payment terms, credit policies, and compliance requirements.
• Support the development and execution of effective collection strategies aimed at optimizing cash flow and achieving key KPIs.
• Work closely with cross-functional teams - including Sales, Customer Success, Accounting, and Legal to resolve billing discrepancies and enhance overall collection processes.
• Maintain accurate documentation of billing and collection activities and support the creation of management reports and actionable insights.
• Identify and drive process improvements and automation initiatives, leveraging tools such as Tesorio to increase efficiency and scalability in billing and collections operations.

What It Takes

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field - Must
• 3+ years of experience in billing and collections, preferably at a global SaaS or technology company - Must
• Hands-on experience with NetSuite (ERP), HubSpot (CRM) - Must
• Fluent English (written and spoken) - Must
• Experience with AR automation tools, such as Stripe Billing or similar platforms - Advantage
• Experience with sales-related tools such as Avalara - Advantage
• Familiarity with forecasting, collection automation, and continuous improvement programs - Advantage
• Strong understanding of billing cycles, collection workflows, and a variety of revenue models (per usage, success base) - Advantage
• Excellent communication and negotiation skills, with the ability to handle customer interactions professionally and diplomatically.
• High attention to detail, strong accuracy, and a proactive approach to managing multiple priorities in a fast-paced environment.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.