Billing and Collections Specialist

Description:

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

The role 

You will support Kaltura’s billing and collections activities by preparing and delivering accurate customer invoices, following up on outstanding balances, and helping resolve billing and payment issues.

This role works closely with customers and with Sales, Customer Success, Revenue Operations, and Accounting. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable managing a high volume of activity in a fast-paced SaaS environment.

The day-to-day 

• Review customer agreements and order forms to ensure accurate booking, billing setup, and invoice generation.
• Prepare, issue, and deliver customer invoices while maintaining accurate billing records across company systems.
• Manage collections activities for open and past-due accounts, including customer outreach, follow-up, and payment tracking.
• Investigate and resolve billing, payment, and account discrepancies in partnership with customers and internal stakeholders.
• Process billing adjustments, credit memos, cancellations, and vendor/customer account documentation as needed.
• Support month-end close activities, reporting, account reconciliations, and ongoing billing and revenue operations processes.

Ideally, we’re looking for:

• At least five years of hands-on experience in billing, accounts receivable, collections.
• Strong understanding of customer invoicing, payment follow-up, account reconciliation, and dispute resolution.
• Experience working with Salesforce (must) and financial systems such as NetSuite or Sage Intacct (advantage).
• Strong Excel, analytical, organizational, and problem-solving skills, with high attention to detail.
• Excellent written and verbal communication skills, with the ability to work independently and collaborate across teams.
• Experience working in a SaaS or technology company.

These would also be nice: 

• Experience with customer invoicing portals and high-volume customer accounts.
• A bachelor’s degree in economics, business, finance, accounting, or a related field.

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends