Field Service Engineer II

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

For installations and commissioning of our systems as well as the associated maintenance and repairs, we are looking for a Field Service Engineer.

Main responsibilities

Technical

Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites.
Performs autonomously when analyzing and solving problems, covers a broad range of Lam products to the component level.
May co-ordinate work of assigned engineers and assumes accountability for customer satisfaction with service received.
Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed system.
Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
Maintain records and reports as required to properly coordinate activities with peers, supervisors(s) and customers.
Perform field modifications and updates as released in Engineering Change Notifications.
Maintain records and reports as required to properly coordinate activities with supervisors and customers.
May assist Process Engineer with DOE evaluation.

Customer Relation

Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both ASM and customers.
Interface directly with customer at all level : management and engineer level. Professionally represents the company to the customer.

Requirements and needs

Practical engineer degree in electronics, engineering or other applicable field of study.
Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
Understand and work from electrical and mechanical schematics and diagrams.
Ability to interpret operation manuals to determine root cause of tool failures.
Experience in Microsoft Office Suite and data analysis tools.
Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
Perform effectively in a demanding environment with changing workloads.
Adhere to customer rules and policies regarding worksite behavior and safety.
Fluent knowledge of English is mandatory.
Able to travel frequently about 75% of the time in the next 2 years in Europe and Asia and also in US for a 5 weeks training.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.