Customer Support Team Leader

RapydTel Aviv Yaffo, Israel Permanent CompetitiveCustomer Support Team LeaderDescriptionRapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together.Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, TwitterAs a Customer Support Team Leader you will be responsible for:Become the first escalation process for any technical issuesWorking closely with clients and internal partners to ensure system stabilityDevelop Monitor tools for the production environmentWorking closely with R&D, DevOps and PS team for problem-solving and escalationsShifts & Weekend on demandRequirementsAt least 2 years of experience as technical support (T2)At least 2 years of experience with SaaS productsKnowledge in API, bug reporting tools - MustGreat technical writing and verbal communication skillsStrong debug ability skills with multiple toolsExperience in a payments industry- Big advantageKnowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira , confluence and AWS dashboards - Big Advantage.Experience in a fast-growing organizationFluent English (writing & verbal)Job Candidate Privacy Policy - https://www.rapyd.net/candidate-privacy-policyJob ID B6.35E