Customer Support Team Leader

Rapyd
Tel Aviv Yaffo, Israel

Permanent Competitive
Customer Support Team Leader
Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As a Customer Support Team Leader you will be responsible for:

Become the first escalation process for any technical issues
Working closely with clients and internal partners to ensure system stability
Develop Monitor tools for the production environment
Working closely with R&D, DevOps and PS team for problem-solving and escalations
Shifts & Weekend on demand

Requirements

At least 2 years of experience as technical support (T2)
At least 2 years of experience with SaaS products
Knowledge in API, bug reporting tools - Must
Great technical writing and verbal communication skills
Strong debug ability skills with multiple tools
Experience in a payments industry- Big advantage
Knowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira , confluence and AWS dashboards - Big Advantage.
Experience in a fast-growing organization
Fluent English (writing & verbal)

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Job ID B6.35E