IT Support / Help desk

Israel
Full-time
About The Position

Bagira is a leader in the field of training and simulation systems with a track record of delivering high-end, customized, cost-effective solutions for mission readiness.

Bagira’s simulators are being used by hundreds of thousands of soldiers at more than 40 sites worldwide.

Bagira is looking for a Help Desk/IT Support to join our IT team at Bagira.

You will be responsible for providing IT support to users, managing end-user devices, diagnosing and resolving technical issues, and supporting the company's Microsoft 365 and Active Directory environments, networking, and remote connectivity across multiple company sites. This is a full-time, on-site position based in Modi'in.

Manage employee onboarding and offboarding, including user accounts, devices, MFA, and access management.
Support Microsoft 365 and hybrid (cloud & on-premises) environments.
Maintain IT infrastructure, including networking, firewalls and switches, remote connectivity, and endpoint management.
Monitor systems, troubleshoot technical issues, and implement upgrades and infrastructure projects.
Maintain technical documentation and IT procedures.

Requirements
Strong experience with Microsoft 365, Windows, and Active Directory administration.
Solid knowledge of networking, including TCP/IP, VLANs, VPNs, DNS, DHCP, switching, and firewalls.
Experience supporting IT infrastructure, remote connectivity, and endpoint management.
Ability to lead infrastructure projects, troubleshoot complex technical issues, and work independently.
Experience working with secure or isolated (air-gapped) environments – an advantage.