Partner Success Manager

Description:

About  Atera

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We’re looking for a Partner Success Manager to join the Partnerships & Alliances team. You’ll own a portfolio of Atera’s partners and keep their customer book healthy: drive renewals, identify growth opportunities, and make sure out partners extract the most out of their customers. Relationship-led with a commercial edge, focused on long-term retention and expansion.

You’ll report to the Partner Success Team Lead and work in a pod with the BPM. The BPM owns strategy and growth planning; you own the day-to-day rhythm: renewals, health, expansion conversations, and the operational follow-through. Hands-on IC role with real ownership

What you’ll do

• Own the renewal cycle for your portfolio: track health signals, identify risk early, drive on-time renewals, and turn renewal moments into expansion conversations.
• Build durable relationships with partner stakeholders through regular touchpoints across calls, email, and LinkedIn. You’re the operating partner they hear from most.
• Surface upsell and cross-sell opportunities inside partners’ customer bases and work them to close with the BPM.
• Use Atera’s AI tools and internal copilots like Claude to prioritize your book, flag at-risk partners, and spot expansion signals at scale.
• Partner with the BPM on QBRs, joint planning, and strategic account moves.
• Contribute to Partnerships & Alliances initiatives: pilots, partner enablement, process improvements.

What you’ll bring

• 3+ years in customer success, account management, BDR/SDR, channel, or partnerships (SaaS preferred).
• Strong communication muscle. Comfortable on the phone, in writing, and on LinkedIn.
• Commercial instinct: you can read a renewal forecast, tell a healthy account from a struggling one, and have a real conversation about value.
• Excellent written and spoken English; additional languages (especially European) a plus.
• Organized, self-directed, and comfortable in a fast-moving, global, matrixed environment.
• Bonus: hands-on Salesforce experience, familiarity with the MSP / IT channel, exposure to AI tools in a commercial workflow.

What success looks like

• First 30 days: onboarded into the pod, ramped on product and partner landscape, taken ownership of your portfolio.
• First 90 days: running renewal conversations independently, touchpoint cadence established, surfacing your first expansion opportunities.
• First 6 months: hitting renewal targets, contributing to expansion, recognized as the operating partner for your BPM and the trusted day-to-day contact for your partners.

Why this role

A front-row seat to senior partnerships leadership, exposure to global markets and Atera’s full partner ecosystem, and a clear path to BPM or senior channel roles. You’ll learn what great looks like in channel and build a track record while you do it.

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.