Program Manager

Description:

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We are seeking a Program Manager. This role sits within the CISO office and supports three critical functions: product incident management, R&D and Product vendor procurement, and CISO office program management. It's a cross-functional, high-visibility role that requires strong communication skills as well as organizational skills, a technology mindset, AI-native approach and the ability to coordinate across Security, IT, R&D, Finance, and Legal. We are looking for a team player, independent and responsible person, quick learner, who wants to work in a challenging and dynamic environment. 

Responsibilities 

Product Incident Management 

• Take ownership of assigned product incidents. 
• Coordinate cross-functional response across Security, R&D, Operations, Legal, and other relevant teams. 
• Provide regular status updates to stakeholders, ensuring timely alignment on impact, progress, and resolution steps. 
• Work within established incident playbooks and guidance, while applying sound judgment in managing day-to-day execution. 
• Maintain accurate documentation throughout each incident's lifecycle. 

Vendor Procurement & Budget Management 

• Manage the intake and execution of vendor requests across R&D and Product — from initial request through to payment. 
• Create and track purchase orders, ensuring deals with vendors are executed and documented.  
• Support the organization and finalization of R&D and product vendor budgets in coordination with Finance and procurement. 
• Maintain an organized view of vendor engagements, contracts, and spend to reduce operational overload on technical teams. 
• Liaise with Finance, Procurement, and other teams to resolve payment or process issues. 

CISO Office Program Management 

• Create and maintain project dashboards, Jira tickets for Security and IT team initiatives. 
• Create and track departmental metric dashboards using AI and create periodic summaries for stakeholders.  
• Support quarterly and monthly planning cycles, ensuring initiatives are tracked and visible. 
• Monitor project progress and flag risks to relevant stakeholders to keep programs on track.  

• Bachelor's degree in computer science, software engineering, information technology, Industrial Engineering and Management or a related technical field. 
• Excellent written and verbal communication skills — able to synthesize technical issues for non-technical audiences and vice versa. 
• Skilled with running SQL queries and learning new tools and systems quickly. 
• Strong organizational skills with the ability to manage multiple priorities simultaneously. 
• Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve operational efficiency, reporting, incident management, or program visibility.
• Ability to create clear documentation, reports, and presentations. 

• Background or coursework in cybersecurity or information security. 
• Experience with incident management, cross-functional coordination, or project tracking. 
• Familiarity with Jira, project dashboards, or business intelligence tools. 
• Interest in developing a career in cybersecurity, IT governance, or technology management.