Customer Success Operations Specialist

Description:

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. 

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

Responsible for managing the execution of client’s rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.

Key Responsibilities:

Managing Reject Operations

• Routine management of the reject pipeline - receipt, classification, and daily task prioritization
• Routing tasks to relevant departments
• Close follow-up with project managers to release bottlenecks in real time

Schedule Monitoring & Control

• Ensuring alignment with the departmental goal - providing the optimal response or correction to the customer.
• Escalating alerts on expected deviations and managing solutions to shorten delays
• Verifying that a proper deliverable returns from the executing department before sending it for final control
• Closing "short loops" between departments and preventing unnecessary delays
• Reflecting workloads in the executing departments to the department manager for resource decision-making

Drawing Conclusions from Reject Types

• Mapping and classifying recurring execution failures in projects
• Implementing preventive work procedures together with the relevant teams

• Background in project management/execution or engineering operational coordination - Mandatory
• Background in Civil3D, ArcGIS Pro, and additional BIM software - Significant advantage
• Deep familiarity with the content worlds of Customer Success in the fields of civil engineering
• High assertiveness and ability to drive interpersonal interfaces
• Ability to identify specific problems in the process and provide immediate solutions
• Ability to work under pressure and manage a large number of tasks simultaneously