Local Support Technician

Job Description – Local Support Technician

Role Overview

We are looking for a Local Support Technician to join our IT support team within a large international organization. The role is focused on providing on-site end-user support, managing incidents and service requests, and assisting users through the IT Lounge.

Key Responsibilities

• Welcome and support users at the IT Lounge, identify their needs, provide guidance, and resolve requests.
• Troubleshoot and resolve end-user incidents and service requests.
• Install, configure, and set up IT equipment.
• Create, track, update, and close tickets using ServiceNow.
• Support users with laptops, desktops, smartphones, meeting rooms, and other IT equipment.
• Manage and enroll Windows PCs and smartphones.
• Provide hands-on support for printers, Wi-Fi, and basic network-related issues.
• Maintain and update the IT equipment inventory.
• Write and update technical procedures and recommend process improvements.
• Provide remote support when required, including assisting with the onboarding of other technicians.

Technical Skills

• ServiceNow ticketing tool
• Windows 11
• Microsoft Office 365
• PC and smartphone configuration/enrollment
• Desktop and end-user support
• Printer, Wi-Fi, and basic networking support
• Mac support knowledge is an added advantage

Required Skills

• C1-level fluency in Hebrew and English is mandatory.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Ability to prioritize incidents and service requests effectively.
• Strong team player with a user-focused approach.