Customer Growth & Success Manager

About the role

You will own the customer journey: from first contact, through delivery, to account growth.

You will promote and support our monitoring services: SIEM, SOAR, EDR, and detection engineering.

This hands-on role combines business development, marketing, and customer success.

You will work closely with the monitoring team and upper management.

What you will do

• Generate demand through outreach, campaigns, customer stories, presentations, and events.
• Qualify opportunities and keep a clear pipeline with an owner and next step for each.
• Own project scoping: define scope and success criteria with technical leads, and present proposals.
• Be the main point of contact: onboarding, expectations, progress, and issue resolution.
• Run regular reviews and QBRs to show results and set next priorities.
• Find upsell, expansion, and renewal opportunities in existing accounts.
• Bring customer feedback into our services and build repeatable processes.

Success means

A steady pipeline, signed projects, satisfied customers, account growth, and no neglected commitments.

What we look for

• Proven experience managing B2B client relationships in technology or cybersecurity services.
• Strong presentation and writing skills.
• You translate technical topics into business value.
• You take ownership and follow through.
• Fluent Hebrew and English.

Advantages: Cybersecurity experience. Business development or marketing experience.

Why join us?

You will join a team that values initiative, professional excellence, and continuous development.

We are growing beyond day-to-day SIEM operations into security monitoring architecture, detection engineering, automation, and consulting. You will help shape how we bring these services to customers.

We value people who take ownership, challenge themselves, and want to make a real difference.