NOC

Founded in 2002, AU10TIX is a global leader in AI-driven identity verification and management, protecting the world’s largest brands against advanced fraud. Our future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4–8 seconds, while staying ahead of emerging threats and evolving regulatory requirements.

The NOC’s top priority is to ensure that everything is functioning properly and that our systems are available and reliable 24/7. You will be responsible for monitoring our data center infrastructure, servers, networks, services, and logs, as well as supporting our worldwide B2B customers by providing an initial technical response, including:

• Identifying, monitoring, troubleshooting, and resolving issues independently, while following the appropriate escalation procedures.
• Responding to customer issues and inquiries in a timely manner, according to documented SLAs.
• Providing reliable and professional technical assistance to our customers.
• Developing a broad understanding of customer needs and providing effective support.
• Monitoring systems and services to identify potential issues and ensure operational continuity.
• Working closely with internal teams to investigate and resolve technical issues.

Requirements

• Working is in shifts 24/7, nights, weekends, and Holidays – MUST.
• Fluent English with strong verbal (phone) and written (e-mail) communication skills – MUST.
• The ability to work in a stress situations, Self-control, and calm – MUST.
• Excellent customer service skills – MUST.
• Advanced analytical thinking and problem-solving skills.
• Quick learner & details oriented.
• Require mobility.