PC Technicians Team Lead

About us:

With over 25 years of proven stability and hands-on execution, NESS is the cornerstone of Israel’s IT sector. We power the nation’s largest and most complex tech projects- and our people are at the heart of it all, We invest in top talent, fostering a supportive environment where technological expertise, continuous professional growth, and uncompromised quality thrive.

If you're looking for a stable home where your talent directly impacts meaningful projects, your next step starts here.

About the role:

NESS is Looking for a PC Technicians Team Lead

To lead the IT Support team and ensure high-quality IT services for all employees across the organization.

Manage the day-to-day operations and activities of the support team, provide technical support to employees and resolve incidents and service requests related to hardware, software, Microsoft 365, and other IT services.

Manage tickets, service requests, and complex processes in accordance with established Service Level Agreements (SLAs).

Work closely with external vendors and service providers.

Location: Ra'anana | Full-time Position

Requirements:

• High level of English (written, verbal, and reading).
• Experience managing a team of technicians.
• Experience working in a business environment and collaborating with global teams.
• Knowledge of iOS, Android, and Microsoft 365 / Office 365.
• Strong customer service orientation, excellent interpersonal skills, and leadership abilities.