Customer Success Manager

About Geta.Team

Geta.Team lets businesses hire AI employees that get real work done: customer messages, sales follow-ups, admin, HR, content and more. Each AI employee has its own role, skills and memory, and works where the team already works: email, Slack, Microsoft Teams, WhatsApp, Telegram, LinkedIn and phone. Our customers range from small businesses and agencies to enterprise teams, and keep full control: choice of AI model, hosting region or self-hosting, and a complete audit trail. Every role. One AI team. Your rules.

The role

You will be the trusted partner of our customers from the first day: helping them set up their AI team, get value fast, and grow their use of Geta.Team over time. You will work closely with Sales, Support and Product. This is a full-time position with our Israeli entity.

What you will do

- Own a portfolio of customers: onboarding, adoption, health monitoring, renewals

- Run onboarding sessions and help customers configure their AI employees (roles, skills, channels, integrations)

- Run business reviews and regular check-ins, mainly in French (and in English when needed)

- Spot churn risks early and build action plans

- Identify upsell and expansion opportunities and hand them over to Sales

- Turn customer feedback into clear, prioritised input for the Product team

- Build playbooks, tutorials and FAQs that scale

Must-have

- Based in Israel, with the right to work in Israel

- Fluent French (written and spoken)

- 3+ years in Customer Success, Account Management or a customer-facing role in B2B SaaS

- Hands-on with AI tools and comfortable explaining them to non-technical users

- Comfortable with SaaS integrations (email, Teams, CRM, messaging apps)

Nice to have

- Good English is a strong plus

- Experience with AI, automation or no-code products

- Experience with SMB and agency customers as well as enterprise accounts

- Experience with a CRM

What we offer

- Full-time position with our Israeli entity

- Fully remote, async-first organisation

- A front-row seat in the AI workforce space

- Direct impact on customer retention and growth

Geta.Team is an equal opportunity employer. We welcome applications from all qualified candidates regardless of age, gender, origin, religion, sexual orientation, disability or any other protected characteristic.