Customer Success & Implementation Lead

Company Description:

Edventure is building an AI platform for K–12 education that empowers teachers, school leaders, and students with tools that personalize learning and streamline lesson planning. The platform centers on Edwin, a personal AI learning companion that offers adaptive learning experiences, personalized guidance, and continuous support for each student. Edventure unifies intelligent teaching tools, individualized student experiences, and actionable analytics to help schools improve learning outcomes and reduce teacher workload.

By enabling better data-driven decisions, the company supports schools in addressing both academic and social-emotional needs.

Edventure is driven by the belief that AI can enhance educators’ work while giving every student the personalized support needed to reach their full potential.

Role Description:

The Customer Success & Implementation Lead is a full-time, on-site role based in Herzliya. In this position, you will guide schools through the implementation of Edventure’s platform, from onboarding and configuration to training and go-live support, ensuring a smooth and effective adoption.

You will build and maintain long-term relationships with school stakeholders, proactively monitor product usage, and identify opportunities to improve engagement, satisfaction, and learning outcomes.

Day-to-day responsibilities include responding to customer inquiries, managing support requests, coordinating with product and engineering teams on issues and enhancements, and translating user feedback into actionable insights. You will also develop and deliver training materials, lead workshops, and help create best practices that scale customer success across multiple schools and districts.

Qualifications

• Excellent interpersonal and communication skills.
• Strong sense of ownership, responsibility, and accountability.
• ⁠Proactive, creative, and solution-oriented mindset.
• Ability to work independently, take initiative, and drive processes forward.
• Excellent organizational and time-management skills.
• Ability to manage multiple customers, projects, and priorities simultaneously.
• ⁠Strong service orientation and a genuine commitment to customer success.
• Strong technological orientation and the ability to quickly learn new platforms and tools.
• Analytical skills and the ability to work with KPIs, identify trends, and turn insights into action.
• Excellent presentation and training skills.
• High availability, flexibility, and the ability to work effectively in a dynamic and fast-growing environment.
• Willingness to travel regularly to schools and customers across Israel.
• Fluent Hebrew and strong English skills.
• Experience in Customer Success, Account Management, Implementation, Training, Education, SaaS, or another customer-facing role is an advantage.
• Experience working with schools, municipalities, educational organizations, or EdTech companies is a significant advantage.
• ⁠Bachelor’s degree is an advantage.