PC & Help Desk Technician

Keshet Media Group is looking for a PC & Help Desk Technician to provide technical support and solutions for workstations, networks, servers, and IT systems used by company employees.

The role requires a strong service orientation, the ability to prioritize tasks, effective time management, and a broad understanding of IT systems.

What you’ll be doing

• Provide technical support to company employees, including troubleshooting issues with workstations, networks, servers, and IT systems
• Provide in-person, phone, and email support, using a service ticket management system
• Document service tickets, track their resolution, and update their status
• Provide ongoing support outside regular business hours, according to organizational needs

What you’ll need

• At least two years of experience in a similar role within a large organization
• Proficiency in Windows 10/11 and familiarity with Microsoft 365
• Experience managing users in a Microsoft Active Directory environment
• Experience using remote access software
• Experience diagnosing and resolving hardware issues in desktop and laptop computers, including graphics cards, power supplies, motherboards, and memory
• A basic understanding of networking and information security, including TCP/IP, DNS, DHCP, and SSL, as well as familiarity with GPO
• Knowledge of configuring and troubleshooting media devices and casting solutions, such as TVs, streaming devices, and set-top boxes

Advantages

• Experience with macOS is a significant advantage
• Experience providing ongoing support for and operating multimedia and meeting room systems
• Familiarity with ITSM systems for service ticket management
• Relevant certifications: MCSA, MCITP, CCNA