Field Service Engineer – Analytical Instruments

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Thermo Fisher Integrated Solutions Israel is the Israel subsidiary of Thermo Fisher Scientific, the world’s leading life sciences solutions company, with a mission to enable our customers to make the world healthier, cleaner, and safer. As a newly established and growing subsidiary, we are building a strong local presence to support Israel’s dynamic life sciences ecosystem.

As part of the Thermo Fisher Scientific team, you will have a hands-on role in delivering innovative technologies, services, and solutions directly to customers, while collaborating closely with global teams and leveraging the full strength of Thermo Fisher’s industry-leading brands. This is a unique opportunity to contribute locally while being part of a global mission that advances science and improves lives every day.

Thermo Fisher’s comprehensive product portfolio, integrated software solutions and global service network empower scientists across academic and clinical research, pharmaceutical and biopharmaceutical development, environmental and applied markets, and industry to generate actionable data with confidence. By combining innovative instrumentation with end‑to‑end support, we help customers accelerate discoveries and maintain the highest standards of quality and compliance.

DESCRIPTION:

As a Field Service Engineer, you will provide expert installation, maintenance, troubleshooting, and repair services for advanced analytical equipment.

Working with cutting-edge technology, you will deliver high-quality technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.

You will diagnose and resolve complex technical issues, perform preventive maintenance, and provide user training to ensure optimal system performance and customer satisfaction.

This role offers excellent opportunities for professional growth and development within an organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Key Responsibilities

• Install, maintain, troubleshoot, repair, and support analytical instruments, equipment, and associated systems.
• Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics.
• Manage and complete assigned field service tasks independently and efficiently.
• Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations.
• Perform preventive maintenance, corrective maintenance, system upgrades, and other technical service activities as required.
• Ensure equipment is operating according to applicable specifications and customer requirements.
• Ensure compliance with Thermo Fisher Scientific safety, quality, and regulatory standards.
• Generate accurate, complete, and timely service documentation and reports.
• Collaborate with customers to understand their technical and operational needs and provide appropriate service solutions.
• Work closely with local and global technical support, application, commercial, and service teams as required.
• Participate in work schedule and service planning with colleagues and management.
• Identify potential customer needs and provide relevant sales leads and feedback to commercial and support teams.
• Maintain and continuously develop technical knowledge of supported products, technologies, software, and related IT environments.
• Participate in technical and product training as required to support current and future analytical instrument platforms.
  

• 5+ years of relevant technical, field service, engineering, or instrumentation experience.
• Bachelor’s degree or higher in mechatronics, electronics, electrical engineering, mechanical engineering, engineering, or another relevant technical discipline, or equivalent practical experience.
• Experience working with scientific, laboratory, analytical, industrial, or other complex technical instrumentation is an advantage.
• Experience with Thermo Fisher Scientific instruments or technologies is an advantage.
• Strong analytical troubleshooting and problem-solving skills.
• Strong hands-on technical capabilities and ability to work with complex electromechanical systems.
• Interest in technology, software, networking, and IT-related systems.
• Ability to learn and support new technologies and instrument platforms.
• Effective technical communication and interpersonal skills.
• Strong customer-service orientation and ability to work effectively in a customer-facing environment.
• Ability to work independently while collaborating effectively with local and global teams.
• Fluent in Hebrew and English.
• Valid Israeli driving license.
• Willingness and ability to travel extensively to customer sites.
• Working week is Sunday - Thursday