Manager of Customer Growth

Job Description

About Us
HiBob is transforming how modern companies manage their people and operations, bringing HR, Finance, managers, and employees together in one AI-powered system designed for the realities of today’s world of work. From people management and engagement to workforce planning and business insights, Bob helps organizations operate more efficiently, make smarter decisions, and build stronger cultures at scale. Today, more than 5,000 companies worldwide choose HiBob to power their people operations.

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. 

As the Manager of Customer Growth, IL, you will own the long-term commercial success and partnership value for HiBob’s existing customers across Israel and Eastern Europe. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, all while implementing data-driven strategies for sustainable, profitable growth.

Job Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Sales / Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts in the IL / Eastern EU region. 
• 3+ Proven experience managing a Sales / Account Management team with a successful impact on growth & retention target attainment. 
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.
• A Bachelor's Degree in Business, Economics, or a related field is typically advised.
  
  

• Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the IL/Eastern EU region.
• Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
• Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code.
• Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.
• Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.
  
  

• Equity Plan: Participation in the Company Share Options Plan
• Social Contributions and Keren Hishtalmut
• Employee Referral Program: $2,500 for each successful hire
• Wolt Benefit (meal card): ₪1,000 per month

• Private Health Insurance: Comprehensive premium medical coverage
• Sick Leave: Full payment from the first day of illness
• Wellness Benefits: Annual Headspace subscription and dedicated wellness programs
• Preventive Screening: Health screenings for employees aged 40+

• Paid Time Off: Competitive paid time off policy
• HiBaby: 3 weeks of additional fully paid bounding time for new parents
• Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter)
• Social Impact: 2 paid days per year for volunteering and social contribution
• Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure).
• Birthday Day Off: Enjoy a day off during your birthday month

• Hybrid Model: A flexible balance between office and home-based work
• Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup
• Transportation: Monthly travel allowance or parking arrangements
• Pet-Friendly: Dog-friendly office environment to support a stress-free workplace

• Social Events: Regular team-building and company-wide events, both local and global
• Professional Growth: A culture built on precision, performance, and ambitious career scaling