Customer Success Manager

dig leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.

We are looking for Customer Success Manager to help our enterprise B2B customers get the most out of our platform. you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.

What you will do:

• Ensure customers fully leverage our product’s features for maximum impact.
• Hold periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Requirements:

• 3-4 years of B2B Customer Success experience, in SaaS startups.
• 3-4 years of working with enterprise global clients.
• Fluent English speaker with excellent communication skills.
• A proactive problem solver who thrives in a fast-paced, innovative environment.
• Project management skills a multi tasker who can manage cross team tasks, quality checks, and anything needed to excel with client deliverables.
• Strong analytical skills you can assess customer usage and extract insights.
• Ability to understand customer needs and map them to product solutions.

Why dig

We are a 50 person team revolutionizing the social listening category with urgency, clarity, and heart. A place with energy, humor, belonging, and real ownership. A product with meaning. A team you will want to show up for. If you want to help define a category and shape how brands navigate the Video First world, we want to meet you.