Customer Success Manager

Enterprise Customer Success Manager

About Marketeam.ai:

Marketeam.ai reinvents how businesses do marketing, with AI-powered, agent-led virtual marketing teams, slashing costs and implementation time from months to minutes. Our team blends marketing expertise, cutting-edge tech, and a deep commitment to client success. 

Role Summary:We’re growing rapidly and expanding our CS team. We’re looking for an experienced, results-driven Enterprise CSM with a proven background in Hi-tech/SaaS with enterprise clients - ideally in Marketing, MarTech (marketing tech), or a closely related space. The ideal person will have 5 or more years of CS experience, excel at building relationships, drive client adoption, expansion, upsells, and cross-sells, and be a trusted strategic advisor to clients. 

• Key Responsibilities:
• Own and build long-term client relationships, ensuring high satisfaction, retention, and growth.
• Onboard new clients, hold regular client meetings, and align value delivery to each client’s needs.
• Serve as the client’s main point of contact, providing proactive support, training, and advocacy.
• Drive product adoption, identify and implement opportunities for upsell or cross-sell.
• Work closely with Product, Sales, Dev and AI Agent teams to address client feedback and prioritize feature enhancements.
• Proactively track and analyze client health metrics, adoption, engagement, and business outcomes to pre-empt and reduce churn risks.
• Champion the voice of the customer internally, and drive innovation and operational excellence.
• Create and present EBRs (exec business reviews), reports, and follow-ups to stakeholders.

• Required Qualifications, Skills & Experience:
• Must-have 5 or more years in CS or Account Management in Hi-tech/SaaS.
• Proactive, can-do attitude, with strong problem-solving skills - we want someone who doesn't give up until the client's problem is solved.
• Passion for Marketing Tech (MarTech), with experience working at or with companies in the Marketing, MarTech, or AdTech sectors; OR a Master’s degree in Marketing.
• Some sales experience
• Experience with international (US, UK, EU) and Israeli enterprise clients.
• Fluent in both English and Hebrew (able to conduct business meetings in both languages).
• Can work Monday to Friday on a blend of US and Israel hours.

• Required:
• Deep understanding of SaaS metrics, digital marketing trends, and client lifecycle management.
• Outstanding interpersonal, communication, and presentation skills.
• Data-driven mindset with expertise in CRM and CS platforms (e.g., HubSpot, Gainsight, etc.).
• Demonstrated success managing at-scale client portfolios and strategic accounts.
• Can wear strategic and tactical hats, and work well with execs and other stakeholders.
• Be comfortable admitting when you don't know the answer, but be willing and eager to learn.
• Highly AI-savvy and tech-savvy.
• Very organized, with strong project management skills.

• Preferred Qualifications, Skills & Experience:
• CS experience with AI-based SaaS products or platforms.
• Knowledge of digital campaign management, content strategy, and/or analytics.
• Certifications in Customer Success, Digital Marketing, or closely related fields.

• Why Join Marketeam.ai?
• Be at the forefront of AI-driven marketing solutions.
• Work with a passionate, forward-thinking hybrid team. Say goodbye to micromanagement.
• Opportunities to shape the trajectory of an innovative startup.
• Competitive salary and benefits.