Information Technology Support Specialist

Company Description Megasoft (M.G Soft Megasoft) is a technology company built by people who are passionate about coding in any language, technology, or platform. The team is made up of experienced developers from leading high-tech and startup companies in Israel who focus on designing and delivering innovative, high-quality projects.

Role Description The Information Technology Support Specialist is a full-time, on-site role based in Tel Aviv. This role is responsible for providing day-to-day technical and help desk support to internal users, including installing, configuring, and maintaining desktop computers, peripherals, and standard software. The specialist will diagnose and resolve hardware, software, and network issues, escalate complex problems when necessary, and ensure timely follow-up and communication with users. Additional responsibilities include monitoring systems for performance or security issues, documenting support activities, maintaining asset inventories, and contributing to continuous improvement of IT processes. The role involves close collaboration with development and operations teams to ensure a stable and efficient technology environment.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling user requests and resolving incidents.
• Candidates should possess solid Troubleshooting abilities for hardware, software, and basic network issues.
• Candidates should possess hands-on experience with Desktop Computers, operating systems (e.g., Windows, macOS), and common office productivity tools.
• Candidates should possess a foundational understanding of Information Technology concepts, system administration basics, and security best practices.
• Relevant qualifications include strong communication skills, customer-focused mindset, and the ability to explain technical issues clearly to non-technical users.
• Relevant qualifications include proven ability to work on-site in a fast-paced environment, manage multiple support requests, and prioritize effectively.
• Relevant qualifications include prior experience in an IT support or help desk role; a technical certification (e.g., CompTIA A+, Microsoft, Cisco) or a relevant diploma/degree is an advantage.