Sales Call Center Team Manager GEELY

GEELY is a leading global automotive brand, bringing together innovative technology, smart mobility, and a fresh approach to the automotive experience. With a strong focus on innovation, customer experience, and growth, GEELY is continuing to expand its presence and build the future of mobility.

We are looking for a Sales Call Center Team Manager to join our team and lead a dynamic sales operation.

Key Responsibilities

• Lead and manage a team of sales representatives to achieve targets, while providing professional guidance and monitoring work quality.
• Manage daily workflows, lead flow, proactive customer outreach, appointment scheduling, and test drives and customer experiences at the showrooms.
• Support employee retention, mentor and train sales representatives, and provide ongoing professional management.
• Lead efficiency and process improvement initiatives, monitor and report performance using AI tools, and work closely with internal and external stakeholders.
• Prepare daily and monthly reports, analyze data and performance, draw conclusions, and implement insights and improvements within the call center.

Requirements

• Previous experience managing sales call centers – mandatory.
• Strong analytical skills, including report preparation, data analysis, and deriving actionable insights.
• Proficiency in Excel and experience working with digital systems.
• Experience in establishing and setting up sales call centers – an advantage.
• Previous experience in the automotive industry – an advantage.

Tel Aviv