Customer Relationship Management Manager

Company Description Malcam develops, manufactures, and markets online microwave volumetric moisture and density information systems based on patented data processing technology and expert systems. Its technology delivers highly accurate and repeatable volumetric measurements that are more reliable than traditional surface moisture methods. Malcam’s systems serve a wide range of industries, enhance product quality, and reduce waste, offering a fast return on investment.

Role Description The Customer Relationship Management (CRM) Manager is a full-time or part time (can be also hybrid) role based in the Tel Aviv District, Israel, with the flexibility to work partially from home.

This role oversees CRM strategies and tools to strengthen relationships with customers across key industrial sectors.

The role also involves coordinating CRM-related projects, optimizing workflows, ensuring data quality, and producing regular reports and dashboards for leadership.

Qualifications

• Strong analytical skills, including data interpretation, performance tracking, and the ability to generate actionable insights.
• Excellent communication skills, with the ability to present complex information clearly and collaborate with cross-functional teams.
• Experience with market segmentation, customer profiling, and designing targeted campaigns or account strategies.
• Proven project management skills, including planning, prioritizing, and executing CRM initiatives on time and within scope.
• Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, or similar), reporting tools, and basic data analysis in Excel or BI tools.
• Background in B2B or industrial markets is an advantage;
• Bachelor’s degree in Business, Marketing, Industrial Engineering, Information Systems, or a related field, or equivalent practical experience.