Customer Success Manager

A fast-growing, innovative Israeli B2B SaaS startup engineering a cutting-edge Engineering Intelligence and Analytics platform designed to measure, benchmark, and optimize software engineering team performance.

Operating at the forefront of Developer Tools and AI productivity, the company’s platform provides deep visibility into the R&D lifecycle while analyzing the direct impact and ROI of AI-assisted engineering tools on developer velocity and code quality.

Serving global tech leaders and engineering executives, the organization pairs high market momentum with an agile, data-driven culture and elite technology focus.

The company is located in the Central region near the train station and operates on a flexible hybrid work model with one day working from home.

Role Description

• Serving as a Senior Customer Success Manager (CSM), taking full end-to-end ownership of managing strategic customer relationships, driving sustained retention, and accelerating account expansion across a global enterprise client base.
• Leading end-to-end customer onboarding, adoption strategies, product enablement, and continuous value realization for engineering leadership teams.
• Analyzing customer usage patterns, engagement metrics, and engineering data to deliver actionable, data-driven insights and maximize platform ROI.
• Serving as a trusted advisor to senior engineering executives (VPs of R&D, CTOs, Engineering Directors), speaking their technical language and guiding developer productivity strategies.
• Partnering closely with internal Product, Engineering, and Sales teams to relay customer feedback, influence product roadmaps, and optimize the overall user journey.
• Identifying upsell and cross-sell opportunities to actively grow Net Revenue Retention (NRR) across the customer portfolio.

Requirements-

• Extensive hands-on experience in Customer Success Management, Technical Account Management, or Client-Facing Leadership (5+ years) – Mandatory
• Proven background within the B2B SaaS / Enterprise Software ecosystem, with a track record of managing and expanding high-value customer portfolios – Mandatory
• Strong technical orientation with the demonstrated ability to hold meaningful, credible technical conversations with R&D leaders, Engineering Managers, and CTOs – Mandatory
• Proven track record leading customer Onboarding, Platform Adoption, Retention, and Value-Driven QBRs based on quantitative data analysis – Mandatory
• Outstanding relationship-building, executive presentation, and communication skills in Fluent English – Mandatory
• Fluent Hebrew – Advantage
• Industry background in Developer Tools (DevTools), Engineering Intelligence, Software Analytics, or DevOps platforms – Significant Advantage
• Practical familiarity with modern software development workflows, CI/CD, Git metrics (DORA metrics), or AI coding tools – Significant Advantage