Technical Support Engineer

Job Description

Would you like to become a part of a global Support Team?

Would you like to dive deep into your Cloud Knowledge?

Join our Microsegmentation Support team!

We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. If you are eager to grow and gain real hands-on experience in system administration and production operations, this is for you.

Partner with the best

You will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.

As a Technical Support Engineer, you will be responsible for:

• Performing and monitoring shifts to ensure system availability and performance.
• Identifying incidents, perform initial troubleshooting, and escalate according to procedures.
• Documenting incidents, steps taken, and outcomes clearly.
• Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards
• Following predefined runbooks and procedures to ensure consistent handling of events.
  
  

Do What You Love

To be successful in this role you will:

• Have foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
• Have hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).
• Have basic understanding of Ansible language concepts (registers, memory layouts, low-level operations)
• Have familiarity with command-line tools, SSH, and common system utilities.
• Have the ability to follow procedures and escalate issues accurately.
• Have the ability to work in a shift-based schedule.
  
  

Important to have good communication skills and attention to detail.

About Us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!