Junior IT Support Engineer – Mornex Technology Support Unit

About the Role

Mornex, an IT integration and managed services provider specializing in IT, cloud, and cybersecurity solutions, is looking for a Junior IT Support Engineer at the beginning of their professional career.

This is not a traditional Help Desk position. It is an entry-level role within a technology support engineering unit that works with business customers and manages a broad range of IT systems, infrastructure, and environments.

The position is intended for someone who wants to build a broad technical foundation, work in a fast-paced environment, continuously learn, and gradually develop professional independence and expertise in System Administration, Cloud, Networking, or Security.

We do not expect new employees to know everything. We do expect curiosity, accountability, strong learning ability, and clear, consistent progress.

What Will You Do?

• Provide first-line technical support to the company’s business customers.
• Receive and assess support requests, understand the symptoms and business impact, and perform systematic troubleshooting.
• Manage tickets from end to end: diagnosis, resolution, documentation, customer communication, outcome verification, and definition of the next step.
• Perform routine, approved support activities in accordance with procedures, risk levels, and authorization boundaries.
• Collect findings and evidence before making changes or transferring a case to another technical specialist.
• Escalate cases to senior engineers in a structured manner, including clear context, tests performed, and their results.
• Maintain ownership and follow-up even when a case requires consultation or specialist involvement.
• Use technical guides, runbooks, previous tickets, and knowledge bases as part of the investigation and learning process.
• Collaborate with System, Networking, Cybersecurity, and Project teams.
• Learn from completed cases, expand your knowledge, and gradually deepen your expertise in a selected technical domain.

Which Technologies Will You Work With?

The role provides exposure to and learning opportunities across a broad range of technologies, including:

• Microsoft and Modern Workplace: Windows, Microsoft 365, Outlook, Exchange Online, Teams, SharePoint, and OneDrive.
• Identity, Endpoint, and Security: Active Directory, Entra ID, Intune, JumpCloud, MFA, Conditional Access, Microsoft Defender XDR, and SentinelOne.
• Networking and Connectivity: TCP/IP, DNS, DHCP, and routing fundamentals; Fortinet firewalls, VPN, VLAN, Wi-Fi, and SD-WAN technologies.
• Infrastructure and Backup: Windows Server, RDS, Hyper-V, VMware ESXi, storage, snapshots, and Acronis Cyber Protect.
• Monitoring, Diagnostics, and Automation: Zabbix, TeamViewer, Quick Assist, CMD, PowerShell, and diagnostic tools.
• Business Applications and Devices: Printers, scanners, VoIP systems, conference-room equipment, and customer business applications.

Practical experience in all these areas is not required. However, candidates should have a basic technical foundation, the ability to understand new concepts, and a willingness to expand their knowledge consistently.

What Are We Looking For?

• Formal training in IT, system administration, networking, cloud, or cybersecurity is highly preferred.
• Strong technical orientation and a basic understanding of Windows, networking, and Microsoft environments.
• Professional curiosity and a desire to understand how systems work—not only where to click.
• The ability to learn independently, understand new concepts quickly, and demonstrate consistent progress.
• A high level of personal accountability and the ability to manage tickets and tasks without constant follow-up.
• A systematic approach to problem-solving: verify facts, collect information, and understand the situation before taking action.
• The ability to work in a fast-paced environment, manage multiple requests simultaneously, and maintain organized, accurate documentation.
• A service-oriented mindset and professional communication skills when working with users and business customers.
• The ability to receive feedback, apply instructions, and learn from cases in which assistance was provided.
• The ability to read technical material in English and document work clearly in Hebrew.
• Previous experience in technical support, Help Desk, a technical military role, or an IT lab is a significant advantage.

Professional Development Path

New employees begin by learning the support environment, work tools, ticket documentation standards, evidence collection, and the performance of safe actions in accordance with established guides.

Over time, they are expected to:

• Independently resolve a growing range of routine issues.
• Provide a professional first response across multiple technical domains.
• Identify the technical layer in which an issue is occurring.
• Escalate cases effectively without losing relevant information.
• Manage their tickets without requiring others to chase them for updates.
• Understand the underlying technology beyond the actions performed through the user interface.
• Gradually develop a technical domain in which they want to specialize and advance.

The goal is to develop well-rounded IT professionals with a broad technical foundation, sound judgment, and strong working habits, who can later progress into a Tier 2 role or specialize in an advanced technical field.

Who Is This Role Suitable For?

This role is suitable for someone looking for a genuine opportunity to enter the IT industry, who is prepared to invest in learning and wants to work with a wide variety of systems and technical issues in a professional, dynamic environment.

The role is less suitable for someone seeking highly repetitive and narrowly defined work, or who expects learning to occur only through repeatedly performing familiar tasks.

Working Arrangements

• Full-time position based at the company’s offices in Hadera.
• Morning and evening shifts, Sunday through Thursday.
• One Friday on-call shift from home per month, on average.
• Salary will be determined based on the candidate’s knowledge, experience, and suitability for the role.

📍 Location: Hadera