Customer Success Manager

A fast-growing Developer Tooling & Engineering Intelligence startup transforming how software organizations measure and optimize the impact of AI on their R&D lifecycles.

The company’s platform seamlessly integrates with developer tools, product systems, and operational workflows to deliver deep data analytics on Generative AI adoption, code quality, developer productivity, and delivery speed.

Backed by top-tier venture capital funding, the company operates with a high-caliber core team of 20 professionals in Israel.

Located in central Tel Aviv (Walking distance from the train station), operating on a hybrid work model with 2 days WFH per week.

Role Description-

• Joining the Business & GTM group as a Senior Customer Success Manager (CSM), reporting directly to the Vice President and taking full End-to-End ownership of the company's client portfolio.
• Managing full customer lifecycles for enterprise B2B SaaS accounts: from seamless onboarding and platform adoption to value realization, contract renewals, and account expansion.
• Serving as the primary trusted advisor to VP R&D and engineering leadership teams, driving continuous engagement and workflow optimization.
• Acting as an Individual Contributor (IC) while designing and building the company's foundational Customer Success methodologies, playbooks, and health-score metrics from scratch.
• Partnering cross-functionally with Product, R&D, and Sales teams to relay customer feedback, influence product roadmaps, and accelerate user adoption of GenAI tools.

Requirements-

• 4 years of hands-on experience in Customer Success, Account Management, or technical client-facing roles – Mandatory
• Proven track record working strictly within B2B SaaS companies – Mandatory
• Strong technical orientation with the capability to lead professional discussions with R&D and engineering executives (VPs of R&D, Tech Leads) – Mandatory
• Data-driven mindset with proven ability to base decisions, health metrics, and processes on product analytics – Mandatory
• Fluent, professional-level written and verbal communication skills in both English and Hebrew – Mandatory
• Background or strong familiarity with Developer Tools, Software Development Lifecycles (SDLC), or AI ecosystems – Advantage