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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Infinity Solutions R2

רמת גן

Infinity Solutions R2

רמת גן
מלאה
9,000-14,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

uc/individual/icon Virtual Onboarding of an Individual Customer
uc/coroporate/icon Onboarding of Corporate Customers
uc/individual/icon ID Life Cycle Management
ucpayementicon Accepting Or Giving Gifts
uc/due/icon Running Due Diligence
uc/fruad/icon Finding Credit Card Fraudsters
uc/fruad/icon Identity Fraud Detection
ucpayementicon Making a Payment to a Third Party
uc/individual/icon Virtual Onboarding of an Individual Customer
uc/coroporate/icon Onboarding of Corporate Customers
uc/individual/icon ID Life Cycle Management
ucpayementicon Accepting Or Giving Gifts
uc/due/icon Running Due Diligence
uc/fruad/icon Finding Credit Card Fraudsters
uc/fruad/icon Identity Fraud Detection
ucpayementicon Making a Payment to a Third Party

Customer Success Support Specialist

Job Description

Our Customer Success team is growing at Scanovate!

If you are a tech-savy, team player with creative thinking and strong customer facing skills,

Check-out our site at www.scanovate.com to learn about our solutions for cyber security, anti-fraud, and identity management.

Our growing team in Israel supports Scanovate’s solutions support clients from different industries. while building strong customer success foundation.

You Will

responsible for providing best in class customer support as part of the CS group located in Israel.
working closely with team leaders, shift managers and CS agents to constantly improve the quality of support, and the professional success of the teams.
collaborate with the CS Global Program Manager and the CS team in continuous improvement projects, and implementations of new tools, processes and policies.
Constantly Improve the overall Customer Support experience provided by your teams.
Take ownership of complicated customer issues and follow problems through to resolution.
Lead cross functional meetings with relevant departments.
Analyze statistics and compile accurate reports.
Flag discrepancies or untypical trends and push for resolutions and improvements.
Maintain an orderly workflow according to priorities.
Develop and implement new procedures, policies, and standard.

Scanovate is located in Ramat-Gan, a 5-minute walk from the train station.

Requirements

2+ years experience with customer service teams. Prior experience in E-commerce/ marketplace is a plus.
Working knowledge of customer service software, databases, and tools: such as Zendesk (huge plus), confluence, chat tools, social engagement tools.. Expert knowledge in Excel.
Strong client-facing and communication skills
Advanced troubleshooting skills in a technical environment
Proficiency in English – spoken and written.

Will Have Impressed Us If You Have

Scripting experience in languages such as Shell, Perl, Ruby or Python

Scanovate is located in Ramat-Gan, a 5-minute walk from the train station.

Apply now

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