Customer Support & Enablement Specialist

Requirements:
2+ years of experience in application support or customer success with B2B clients
Experience training end users on software applications, in person and online
Hands-on experience with a ticketing system, such as Jira Service Management, and with SLA-based support
Tech-savvy and quick to learn new business systems
Excellent written and verbal communication in Hebrew and English
Advantage: experience with Salesforce or financial systems, preferably in credit or mortgage environments
Skills & attributes
Service-minded: patient, courteous and proactive, even under pressure
Highly organized and precise, with strong attention to detail
A confident presenter who explains complex systems in simple terms
Clear, concise writing for tickets, user guides and client updates
Good judgment on when to solve an issue alone and when to escalate, and to whom
Documents the work and suggests process improvements
Can-do, self-managed team player
Why join us
Real impact: you're the person our clients' users rely on every day
A close view of how lenders run their business on a modern credit platform
Hands-on learning across Salesforce, Jira and the full credit lifecycle
A small team where your voice is heard and decisions happen fast
A warm, collaborative atmosphere, with colleagues in Israel and Bulgaria
Details
Full-time
Afek Park, Rosh HaAyin
Hybrid (3 days in office)
Reports to the VP Customers & Growth