Customer Success & Technical Support Representative

ABOUT KORRO

Korro is an international AI company on a mission to transform the way children develop. By combining artificial intelligence, computer vision and evidence-based developmental science, we create engaging, personalized experiences that help children build essential life skills through movement and play.

Our technology is already being deployed by municipalities, educational organizations and healthcare providers around the world, and we're building a team of exceptional people who want to create meaningful impact at scale.

ROLE SUMMARY

As a Service Operations Specialist, you will be responsible for the day-to-day delivery of customer support and technical operations. You will help customers, monitor operational activity, troubleshoot issues and manage incidents through to resolution, in close collaboration with Korro’s Customer Success, Product, Engineering and IT.

KEY RESPONSIBILITIES

• Provide timely, professional support through phone, email, messaging and Help Desk channels.

• Diagnose and resolve application, device, connectivity and user-related issues.

• Monitor operational dashboards and system indicators and proactively identify anomalies or service risks.

• Open, prioritize, document and manage support tickets from initial report through successful resolution.

• Escalate complex incidents to the relevant teams and maintain clear communication with the customer throughout the process.

• Maintain accurate records, contribute to the Knowledge Base and document recurring solutions and workarounds.

• Support testing, releases and operational-readiness activities, and recommend improvements to service processes.

REQUIREMENTS

• 2-4 years of experience in Technical Support, Customer Support, Help Desk or Service Operations.

• Strong technical orientation, troubleshooting skills and ability to learn new systems quickly.

• Experience working with ticketing or Help Desk platforms.

• Excellent customer-service, communication, organization and follow-through skills.

• Ability to manage multiple priorities in a dynamic environment; strong Hebrew and good English.

PREFERRED QUALIFICATIONS

• Experience in a SaaS or technology company.

• Familiarity with iOS, Android, connected devices, CRM systems or operational dashboards.

WHAT WE ARE LOOKING FOR

A proactive, service-oriented and technically curious person who enjoys helping customers, solving problems and taking ownership until every issue is fully closed.

This position is open to all genders.