Customer Success Specialist

Edventure is an emerging online education platform designed for students in grades 5–12 in USA & Israel. The company’s mission is to transform learning through immersive, personalized digital experiences. Students access high-quality lessons outside traditional school hours, with a focus on flexible, on-demand afternoon learning. Edventure aims to complement formal schooling by offering engaging, curriculum-relevant content that supports diverse learning needs and preferences.

Role Description:

The Customer Success Specialist is a full-time, on-site role based in Herzliya. In this role, the specialist supports students, teachers, and school partners by responding to inquiries, resolving issues, and ensuring smooth use of the platform. Day-to-day tasks include onboarding new users, guiding them through features, monitoring user engagement, and proactively identifying opportunities to improve satisfaction and retention. The specialist collaborates with product and content teams to relay feedback, document recurring challenges, and contribute to service improvements. This position also involves maintaining accurate records of customer interactions and participating in initiatives that enhance the overall user experience.

Qualifications:

• Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building trust.
• Ability to drive Customer Satisfaction through timely issue resolution and proactive relationship management.
• Excellent Communication skills, both written and verbal, in a clear and professional manner.
• Solid Analytical Skills to interpret user data, identify patterns, and suggest improvements to processes and experiences.
• Experience in customer success, community management, or support roles, ideally within EdTech or SAAS platforms.
• Comfort working with CRM or ticketing tools and basic proficiency with common office and collaboration software.
• Strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment.
• Relevant post-secondary education or equivalent practical experience; familiarity with the Israeli education system is an advantage.