Manufacturing Success Manager

MATICS is looking for an energetic and professional Manufacturing/Customer Success Manager to join the team.

About MATICS

MATICS is a Manufacturing Intelligence Platform built for production floors seeking to consistently improve operational performance.

We connect every machine, line, and system across the shop floor into a single live view, giving operations teams the real-time clarity to hit production targets consistently, shift after shift. When something goes wrong, teams know immediately, with the context to act before OEE drops, not after.

We're a product-driven company building in a market that's moving fast. If you want to work on something manufacturers actually use on the floor every day, we'd like to meet you.

About the role

The primary goal is to understand our local and global customer's needs, address technical challenges or issues they may face, provide professional training, and help them maximize the value and benefits of the MATICS platform.

The ideal candidate should have industrial manufacturing experience, proficiency in digital technologies, and high motivation for a customer-facing position.

Main Responsibilities & Activities

• Onboarding and implementation support for customers
• Build and maintain relationships with portfolio customers to retain and grow
• Proactive Support: Monitoring the customer's usage of the Matics platform, identifying potential issues or areas of improvement, and providing recommendations or solutions
• Act as a customer advocate internally and influence the product development roadmap
• Effectively collaborating with internal teams including product management, R&D, sales, operations, and finance
• Identify growth opportunities for expansion in revenue
• Visiting customer sites across Israel and abroad

Requirements

• 4+ years of proven experience as an Operational Excellence Manager or Production Management positions in manufacturering, or as a Post-Sales/Customer Success/Technical Integration/Control & automation expert
• Graduated in relevant fields (Industrial Engineering/ Control & automation)
• Proven experience working in/with manufacturers - is a must
• Proven experience with implementing software/SaaS platforms – a plus
• Excellent communication skills and a customer-oriented approach
• Proficiency in English – native level preferred (advantage for multiple languages)
• Tech savvy, excellent analytical skills, and detail-oriented
• Pro-active, creative, and flexible approach with a “can do” attitude
• A fast learner with the ability to work independently in a multi-tasking environment
• Well organized with an ability to manage large amounts of information from various sources, and able to prioritize and balance portfolio of active customers in different stages of their lifecycle

What we offer

MATICS is a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are passionate about innovation and striving for success. 

• Our offices are located in Matam – Haifa and we are working on a Hybrid model.