Customer Success Lead

We're a well-funded AI startup building tools that help large contact centers run better: stronger compliance, sharper quality assurance, and real visibility into how agents perform. The product is already live with enterprise customers, and the team is still small enough that what you build here shapes the company.

This isn't a traditional Customer Success role. Yes, you'll own the post-sale relationship with enterprise clients and make sure they get measurable value. But you'll also build the AI agents and workflows that let you scale that impact across dozens of accounts at once

.
What you'll

• doOwn the full post-sale lifecycle: onboarding, adoption, expansion, and renew
• alBuild real relationships with stakeholders from ops managers up to C-level, especially in contact center and compliance tea
• msTurn customer goals into success plans, and track KPIs tied to ROI, compliance coverage, and agent performan
• ceLead QBRs and executive reviews with data-driven stories, presenting to VPs and CE
• OsDesign and own the AI-powered CS stack: agents and workflows that automate health monitoring, meeting prep, account summaries, churn signals, and customer com
• msBuild internal tooling with Claude, Cowork, and our own platform so CS scales 10x without 10x headcou
• ntSpot expansion opportunities and drive upsell and cross-sell with Sal

es
What you'll n

• eed2+ years in Customer Success, Account Management, or strategic consulting, ideally in enterprise B2B S
• aaSA track record managing complex accounts with six or seven-figure A
• CVsStrong commercial instinct: comfortable with renewals, expansion talks, and ROI model
• ingReal executive presence: you can hold a room with a CEO and dig into the details with an ops analyst on the same
• dayFluent Hebrew and Engl
• ishHands-on experience building AI automation workflows in production, not just using a chatbot but actually wiring things
• upComfort with Claude (API or app) and Claude Cowork to design prompts, agents, and multi-step workfl

ows
Nice to

• haveBackground in contact center, QA, compliance, or conversationa
• l AIData tools like SQL, BigQuery, or power-user spreadsh
• eetsEarly-stage startup experience where you owned CS end to
• endClaude Code experience: small internal tools, scripts, or integrat

ions
What's on

• offerHybrid in Ramat Gan: Sundays from home, four days in o
• fficeCompetitive salary plus e
• quityA high-ownership seat where you build both the CS function and the AI behi

nd itThis suits someone who loves customers and loves building systems, and doesn't want to ch