Customer Support & Operations Specialist

Company Description

AISAP LTD, based in Ramat Gan and New York is led by a team of AI and deep learning experts alongside physicians with a strong clinical and research background.

The AISAP platform is an advanced AI solution for real-time diagnosis, interpretation, and reporting of ultrasound studies, revolutionizing point-of-care medicine.

If you are is looking for a process-oriented, meticulous, and analytical, and are looking for a meaningful role that blends technical support with operational management within a Customer Success organization, we want to hear from you.

What you will do:

Customer Success & Support Specialist

At AISAP, we're transforming ultrasound with AI. We're looking for a proactive, people-oriented team member to help healthcare professionals successfully adopt and use our platform.

What You'll Do

• Support customer onboarding, training, and adoption.
• Build relationships with clinicians and healthcare teams.
• Conduct on-site visits and help customers maximize value from AISAP.
• Monitor customer engagement and proactively drive retention and usage.
• Provide Tier 1 support and coordinate issue resolution.
• Track customer activity, generate reports, and identify trends and opportunities.
• Help improve internal processes, documentation, and operational workflows.

What We're Looking For

• 2–4 years of experience in Customer Success, Support, Operations, or a related field.
• Strong interpersonal and communication skills.
• Comfortable working directly with customers and visiting clinical sites.
• Organized, proactive, and detail-oriented.
• Analytical mindset and comfort working with data.
• Quick learner with the ability to adapt to new systems and technologies.
• Excellent English (written and spoken).
• Experience in SaaS, Digital Health, or Healthcare is an advantage.
• If you're excited about working with people, solving problems, and helping healthcare teams succeed with innovative technology, we'd love to meet you.