Technical Support Manager

Our company is growing, and we need a technical support

Company Description

Vi-Soft specializes in enhancing the quality management systems of construction projects with a powerful cloud-based solution. Our tool provides a comprehensive view of project workflows, including scope and schedule, to improve quality, safety, and profitability. By simplifying project QA/QC management, we help increase productivity for all project participants.

Role Description

This is a full-time, on-site role located in Tel Aviv-Yafo for a Technical Support Manager. The Technical Support Manager will oversee technical support activities, ensuring customer satisfaction by addressing technical issues promptly. Day-to-day tasks include managing customer support, troubleshooting technical problems, and providing exceptional customer service. The role requires collaboration with other teams to improve support processes and develop solutions for common issues.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Technical Support and Troubleshooting skills
• Strong problem-solving abilities and analytical skills
• Excellent communication and interpersonal skills
• Experience in managing technical support teams is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred
• Ability to work on-site and collaborate with team members
• Fluency in both Hebrew and English
• Ability to work and provide service in Russian – an advantage.