Service Desk Operator

Tata Consultancy Services (TCS) Israel is seeking a Service Desk Operator to join our team. This role involves providing first-level technical support, managing incidents, and ensuring timely resolution in a dynamic and global work environment.

Key Responsibiliti

• esProvide first-level technical support and troubleshoot issu
• esManage incidents throughout their full lifecycle, from logging to resoluti
• onAccurately log, categorize, and prioritize incidents in line with team procedur
• esEnsure incidents are resolved within SLA, escalating when necessa
• ryCommunicate effectively with stakeholders and provide regular updat
• esTranslate incidents and related communication from Hebrew to English and vice ver
• saUnderstand incident content, classification, and suggested resolutio
• nsQuickly learn and apply relevant domain terminolo

gy
Required Ski

• llsExcellent English, spoken and writ
• tenFluent Hebrew, spoken and writ
• tenStrong communication skills with the ability to interact professionally at all lev
• elsStrong troubleshooting and problem-solving ski
• llsHigh learning ability and adaptabil
• ityHighly organized with the ability to work independen
• tlyAbility to work under press
• ureFlexible and willing to work outside standard business hours when requi

red
Preferred Sk

• illsExperience in the banking do

main
Additional Inform

• ationThe working week is Sunday through Thu
• rsdayAvailability to work on Fridays 1–2 times per month (instead of a wee

kday)
Abo

ut TCSTata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive-powered, integrated portfolio of business, technology and engineering services and solutions, delivered through its Location Independent Agile™ delivery