CUSTOMER EXPERIENCE SPECIALIST

About GETIN

GETIN is a high-end ticketing platform providing ticketing and registration services for exclusive event communities. Founded in 2018, Get In has rapidly grown to become a leader in the event ticketing industry. Our mission is to empower event organizers with the tools they need to create, manage, and promote successful events.With over 100K events opened, 100M tickets sold, and a presence in 15+ countries, we are dedicated to innovation and excellence. Our platform integrates the latest technologies, including cross-platform mini sites, advanced analytics, white-label solutions, and crypto payments, to provide a seamless and secure ticketing experience. We believe in building strong, exclusive event communities and fostering connections between organizers and attendees.At GETIN, we continuously strive to push the boundaries of what’s possible in event technology. Our team is passionate about creating unforgettable experiences and providing exceptional service to our clients and their audiences.

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About The Job

We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. As the frontline representative of our platform, you will ensure that our customers and fans have an exceptional experience. Your role involves addressing inquiries, resolving issues, and maintaining a positive relationship with our growing community of event-goers and partners. This position requires shift work, including weekends, to provide 24/7 support.

Key Responsibilities

• Provide timely and professional assistance to customers and fans via email, live chat, and phone.
• Troubleshoot issues related to ticket purchases, event access, and account management.
• Ensure customer satisfaction by resolving inquiries and escalating more complex problems when needed.
• Collaborate with the operations and technical teams to address and resolve reported issues promptly.
• Maintain a strong understanding of our platform features, events, and offerings to assist users effectively.
• Document customer interactions and feedback to improve processes and the overall experience.
• Monitor and manage support tickets to ensure all queries are addressed within established service-level agreements.
• Handle weekend and evening support shifts as part of the rotation schedule.
  
  

• Prior experience in customer support, preferably in the ticketing or events industry.
• Excellent verbal and written communication skills in both English and Hebrew.
• Strong problem-solving skills and a customer-first mindset.
• Ability to manage and prioritize multiple tasks effectively.
• Comfortable working in shifts, including evenings and weekends.
• Familiarity with CRM tools and helpdesk software is a plus.