Customer Success Manager

Company Description

Linnovate Technologies is a leading open-source innovation company based in Bnei Brak. Since 2006, we have been dedicated to providing software solutions to enterprises. Our philosophy revolves around empowerment through open-source collaboration, offering cutting-edge solutions across various technologies.

About the Role

As a Customer Success Manager at Linnovate, you will be the primary point of contact for clients using our products. You will guide customers through onboarding, drive adoption, manage escalations, and proactively maintain relationship health. Success in this role means customers feel heard, supported, and continuously getting value from our solutions.

We are looking for a Customer Success Manager to join our team - a mountain mover who is hungry to learn, grow, and make a real impact. This is a junior role designed for someone with a strong customer-first mindset and the drive to own client relationships end-to-end.

This is a full-time, hybrid role located in our office in Bnei Brak.

What You'll Do

•      Own the end-to-end customer relationship for an assigned portfolio of enterprise accounts.

•      Lead onboarding for new clients - coordinating with product, delivery, and support teams.

•      Monitor product adoption and proactively engage customers at risk of churn.

•      Handle escalations with calm, clarity, and a bias toward resolution.

•      Collect and relay customer feedback to product and R&D teams.

•      Prepare periodic business reviews and status reports for key accounts.

•      Identify expansion and upsell opportunities within the customer base.

Requirements - Must-Have

•      1-2 years of experience in a customer-facing role (customer success, account management, support, sales, or similar).

•      Strong written and verbal communication skills in both languages.

•      Highly organized with the ability to manage multiple accounts simultaneously.

•      Proactive, self-driven, and comfortable working in a fast-moving environment.

•      Hebrew and English fluency

Nice to Have

•      Experience working with SaaS or enterprise software products.

•      Familiarity with CRM tools (Salesforce, HubSpot, or similar).

•      Basic understanding of open-source or web technologies.

•      Experience working with international or enterprise clients.

What We Offer

•      A company with 20+ years of enterprise software experience and a strong open-source heritage.

•      Real ownership from day one - you will manage real accounts, not shadow someone else.

•      A collaborative, low-ego team that invests in people who want to grow.

•      Hybrid work model (3 days office / 2 remote) - Bnei Brak office.