Customer Success Manager

Full-Time | Hybrid | Tel Aviv North

LeO is an AI-driven sales intelligence platform helping insurance professionals discover new opportunities and grow their business with smart, data-powered insights. We’re looking for a Customer Success Manager to own and scale the full customer lifecycle, from onboarding and activation to engagement, expansion, and retention.

This is not a traditional CS role.

We’re looking for someone who understands both high-touch enterprise customer success and scalable SMB growth, and knows how to leverage AI agents, automations, and agentic workflows to create proactive customer engagement at scale.

You’ll work directly with leadership and product to build intelligent customer journeys, automate workflows, identify growth opportunities, and turn customer insights into measurable business impact.

What You’ll Do

• Own the customer lifecycle across SMB and enterprise accounts

• Lead onboarding and drive fast time-to-value

• Build strong relationships with customers and increase retention & expansion

• Create proactive customer success workflows powered by AI and automation

• Build lifecycle campaigns across onboarding, adoption, re-engagement, upsell, and renewals

• Design and implement agentic solutions that identify customer needs and trigger actions automatically

• Build scalable marketing & CS automations using tools like Salesforce, Zapier, Mailchimp, Clay, AI

agents, and modern GTM tools

• Develop behavioral triggers and intelligent customer journeys

• Work closely with product and leadership to improve adoption and customer experience

• Analyze customer behavior, engagement, and funnel performance to continuously optimize growth

What We’re Looking For

• 3+ years experience in Customer Success, Lifecycle Marketing, Growth, or RevOps

• Experience managing both SMB customers and larger strategic/enterprise accounts. Hands-on experience building automations and AI-powered workflows

• Strong understanding of modern AI tools, AI agents, and agentic workflows

• Experience with CRM and automation platforms (HubSpot, Salesforce, Zapier, Mailchimp, etc.)

• Data-driven mindset with strong analytical and communication skills

• Ownership mentality and ability to thrive in a fast-moving startup environment

• Bonus: experience in SaaS, sales tech, or AI products

If you love working with customers, building smart systems, and using AI to create scalable growth - we’d love to talk.